Privacy Policy

Effective Date: January 30, 2026

Introduction

Welcome to Wasden Plumbing Services, LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://wasdenplumbing.com/ or use our plumbing services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request an estimate or schedule an appointment
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or communications
• Leave a review or testimonial
• Interact with us on social media

This information may include:

• Name
• Email address
• Phone number
• Home or business address
• Service location details
• Payment information
• Property information relevant to plumbing services
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit
• Clickstream data

We may use cookies, web beacons, and similar tracking technologies to collect this information. You can control cookies through your browser settings.

Location Information

With your permission, we may collect location information to provide accurate service estimates, schedule appointments, and route our technicians efficiently to your property.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Schedule and perform plumbing services
• Provide estimates and quotes
• Communicate about appointments and service updates
• Process payments for services rendered
• Maintain records of services provided

Customer Support

• Respond to your inquiries and requests
• Provide customer service and support
• Address technical issues or concerns

Business Operations

• Improve our website and services
• Analyze trends and customer preferences
• Conduct internal research and development
• Maintain business records and comply with legal obligations

Marketing and Communications

• Send service reminders and maintenance tips
• Share promotional offers and updates about our services
• Send newsletters (with your consent)
• Conduct customer satisfaction surveys

Legal and Safety

• Comply with applicable laws and regulations
• Protect our rights and property
• Prevent fraud and unauthorized activities
• Ensure workplace and customer safety

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Scheduling and appointment management systems
• Email and communication platforms
• Website hosting and analytics providers
• Accounting and bookkeeping services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, such as:

• In response to a subpoena, court order, or other legal process
• To comply with regulatory requirements
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our customers or others
• In connection with an investigation of fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted communications
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection
• Secure disposal of information when no longer needed

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Statute of limitations periods
• Our legitimate business interests
• Your preferences regarding data retention

When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You may contact us to request a copy of the information we hold about you or to correct any inaccuracies.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions (such as information we must retain for tax or legal purposes).

Opt-Out

You may opt out of receiving marketing communications from us by:

• Following the unsubscribe instructions in our emails
• Contacting us directly at info@wasdenplumbing.com or (214) 364-6664
• Adjusting your communication preferences

Please note that even if you opt out of marketing communications, we may still send you service-related messages.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Restriction of Processing

You may request that we limit how we use your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites, including our social media pages on:

• Facebook
• TikTok
• LinkedIn
• YouTube
• Instagram
• X (formerly Twitter)

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at info@wasdenplumbing.com or (214) 364-6664.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new “Effective Date.” We encourage you to review this Privacy Policy periodically.

If we make material changes to how we handle your personal information, we will provide additional notice, such as by email or through a prominent notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Wasden Plumbing Services, LLC

Address:
3810 Industrial St. Suite 400
Rowlett, Texas 75088

Phone: (214) 364-6664

Email: info@wasdenplumbing.com

Website: https://wasdenplumbing.com/

Master Plumber License: M-40705

We value your privacy and are committed to addressing any concerns you may have promptly and professionally.

This Privacy Policy was last updated on January 30, 2026.