Terms and Conditions

Effective Date: January 30, 2026

1. Introduction

Welcome to Wasden Plumbing Services, LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website at https://wasdenplumbing.com/ (the “Website”) and the plumbing services we provide (collectively, the “Services”).

By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Website or use our Services.

Company Information:

• Business Name: Wasden Plumbing Services, LLC
• Address: 3810 Industrial St. Suite 400, Rowlett, Texas 75088
• Phone: (214) 364-6664
• Email: info@wasdenplumbing.com
• Master Plumber License: M-40705

2. Services Provided

Wasden Plumbing Services is a family-owned and operated plumbing company with over 20 years of experience. We provide comprehensive plumbing services to residential and commercial customers, including but not limited to:

• Plumbing repairs and maintenance
• Plumbing installations and replacements
• Water heater replacement and installation
• Clogged drain repair
• Leak repairs and detection
• Slab leak detection and repairs
• Sewer line repairs
• Pipe repair and repiping
• Toilet leaks and repairs
• Gas leak detection and gas relay services
• Kitchen and bathroom remodeling
• Emergency plumbing services
• Commercial plumbing services
• Residential plumbing services

We serve customers in Rowlett, Dallas, Rockwall, Garland, Plano, Sachse, Wylie, Fate, Heath, Blackland, and surrounding areas in Texas.

3. Use of Website

3.1 Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable federal, state, or local laws
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Website or servers
• Impersonate any person or entity
• Collect or harvest information about other users
• Use automated systems to access the Website without our permission
• Post false, misleading, or defamatory content

3.2 Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Wasden Plumbing Services, LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Website without our prior written permission, except for personal, non-commercial use.

The Wasden Plumbing name and logo are trademarks of Wasden Plumbing Services, LLC. You may not use these trademarks without our express written consent.

4. Service Agreements and Estimates

4.1 Estimates and Quotes

Estimates and quotes provided by Wasden Plumbing Services are based on the information available at the time and are subject to change. Final pricing may vary based on:

• Actual conditions discovered during service
• Additional work required beyond the initial scope
• Material cost fluctuations
• Unforeseen complications or additional labor

We will inform you of any significant changes to the estimated cost before proceeding with additional work.

4.2 Service Agreements

When you engage our Services, you enter into a service agreement with Wasden Plumbing Services, LLC. This agreement includes:

• The scope of work to be performed
• The estimated or agreed-upon price
• Payment terms and conditions
• Timeline for completion (when applicable)
• Any warranties or guarantees provided

4.3 Cancellations and Rescheduling

If you need to cancel or reschedule a service appointment, please contact us as soon as possible at (214) 364-6664. Cancellation policies may apply depending on the timing and nature of the service scheduled.

5. Payment Terms

5.1 Pricing and Payment

Payment is due upon completion of services unless other arrangements have been made in advance. We accept various payment methods, and specific payment terms will be outlined in your service agreement.

5.2 Late Payments

Accounts not paid within the agreed-upon timeframe may be subject to:

• Late payment fees
• Interest charges as permitted by Texas law
• Collection activities
• Suspension of future services until the account is current

5.3 Disputed Charges

If you dispute any charges, please contact us within 10 days of receiving your invoice. We will work with you to resolve any billing concerns promptly and fairly.

6. Warranties and Guarantees

6.1 Workmanship Warranty

We stand behind the quality of our work. Our workmanship warranty covers defects in the services we perform, subject to the following conditions:

• The warranty applies only to work performed by Wasden Plumbing Services
• The warranty does not cover damage caused by misuse, neglect, or normal wear and tear
• The warranty does not cover parts or materials unless specifically stated
• Warranty claims must be made in writing within the warranty period

Specific warranty terms will be provided in your service agreement.

6.2 Manufacturer Warranties

Products and materials installed by Wasden Plumbing Services may be covered by manufacturer warranties. We will provide information about applicable manufacturer warranties, but these are separate from our workmanship warranty.

6.3 Limitation of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN YOUR SERVICE AGREEMENT, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

7. Limitation of Liability

7.1 Scope of Liability

To the fullest extent permitted by Texas law, Wasden Plumbing Services, LLC’s liability for any claims arising from our Services is limited to the amount you paid for the specific service that gave rise to the claim.

7.2 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of business opportunities
• Loss of data
• Cost of substitute services
• Property damage beyond our direct work area (unless caused by our negligence)

7.3 Exceptions

Nothing in these Terms limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

8. Property Access and Customer Responsibilities

8.1 Access to Property

When you schedule services, you grant us permission to access your property to perform the agreed-upon work. You agree to:

• Provide safe and reasonable access to work areas
• Secure pets and notify us of any animals on the property
• Disclose any known hazards or special conditions
• Clear the work area of personal belongings
• Ensure a representative is available if required

8.2 Existing Conditions

You are responsible for disclosing any known issues, previous repairs, or relevant history about your plumbing system. We are not liable for pre-existing conditions unless we were specifically hired to address them.

8.3 Permits and Regulations

Where required by law, Wasden Plumbing Services will obtain necessary permits for work performed. As a licensed Master Plumber (License M-40705), we ensure all work complies with applicable building codes and regulations.

9. Emergency Services

We offer emergency plumbing services outside of regular business hours. Emergency service rates may differ from standard rates. When you request emergency service, you acknowledge and accept:

• Emergency service pricing
• That we will make reasonable efforts to respond promptly
• That response times may vary based on circumstances
• Priority may be given based on severity and safety concerns

10. Third-Party Links and Services

Our Website may contain links to third-party websites or services, including our social media pages and other business partners. We are not responsible for:

• The content or practices of third-party websites
• Any transactions you conduct with third parties
• The privacy policies of third-party sites

We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. User-Generated Content

11.1 Reviews and Testimonials

You may have the opportunity to submit reviews, testimonials, or other content about our Services. By submitting content, you grant us:

• A perpetual, royalty-free license to use, reproduce, and display your content
• The right to use your submitted content for marketing and promotional purposes
• Permission to edit or moderate content as needed

11.2 Content Standards

Any content you submit must:

• Be truthful and based on your actual experience
• Not violate any laws or third-party rights
• Not contain offensive, defamatory, or inappropriate material
• Not include confidential information

We reserve the right to remove any content that violates these standards.

12. Indemnification

You agree to indemnify, defend, and hold harmless Wasden Plumbing Services, LLC, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your violation of these Terms
• Your use of our Services
• Your violation of any rights of another party
• Any information or content you provide to us

13. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at https://wasdenplumbing.com/privacy-policy/ to understand our practices.

14. Insurance and Licensing

Wasden Plumbing Services, LLC maintains appropriate insurance coverage and holds all required licenses to operate as a plumbing contractor in Texas. Our Master Plumber License number is M-40705.

15. Dispute Resolution

15.1 Informal Resolution

If you have a dispute with Wasden Plumbing Services, please contact us first at info@wasdenplumbing.com or (214) 364-6664. We will make good-faith efforts to resolve any issues informally.

15.2 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions.

15.3 Jurisdiction and Venue

Any legal action or proceeding arising from these Terms or our Services shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the jurisdiction of such courts.

15.4 Arbitration

For disputes that cannot be resolved informally, the parties agree to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Dallas County, Texas. Each party shall bear their own costs of arbitration.

This arbitration provision does not apply to:

• Collection actions for unpaid invoices
• Actions seeking injunctive relief
• Small claims court actions

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website with a new “Effective Date.” Your continued use of the Website or Services after changes are posted constitutes acceptance of the modified Terms.

Material changes will be communicated through:

• A prominent notice on our Website
• Email notification to registered users
• Other reasonable means of communication

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Wasden Plumbing Services, LLC.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Wasden Plumbing Services, LLC regarding your use of the Website and Services, superseding any prior agreements.

20. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms to any successor or affiliate without restriction.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (floods, storms, earthquakes)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Utility failures or material shortages
• Labor disputes or strikes

22. Contact Information

For questions about these Terms or our Services, please contact us:

Wasden Plumbing Services, LLC

Address:
3810 Industrial St. Suite 400
Rowlett, Texas 75088

Phone: (214) 364-6664
Email: info@wasdenplumbing.com
Website: https://wasdenplumbing.com/

Master Plumber License: M-40705

Social Media:

• Facebook: https://www.facebook.com/wasdenplumbing/
• Instagram: https://www.instagram.com/wasdenplumbingservices/
• LinkedIn: https://www.linkedin.com/company/wasden-plumbing-services/
• YouTube: https://www.youtube.com/@wasdenplumbingservices1248/videos
• TikTok: https://www.tiktok.com/@wasden.plumbing.s
• X (Twitter): https://x.com/WasdenPlumbServ

23. Acknowledgment

By using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions were last updated on January 30, 2026.

© 2026 Wasden Plumbing Services, LLC. All rights reserved.